Hosted QuickBooks Tip of the Week: QuickBooks Not Launching When You Click on the Icon?
If you are logging into Swizznet for the first time or are on a new computer, you may find that you are unable to launch QuickBooks or your other applications. The first thing to do is check if your Citrix Receiver is installed. You will find it listed as Citrix Receiver on the Start Menu under Programs or under your applications on a Mac.
If the receiver is already installed, this issue is likely due to the browser you're using blocking the popups needed to launch these applications. Here is how you can unblock them.
Chrome: After clicking to launch QuickBooks, you'll see a puzzle piece with a red X through it at the end of the address bar. Click on the puzzle piece, and choose to always allow popups from portal.swizznet.com
Firefox: In the top right corner, click on the icon with the 3 lines to open the menu. From there, select Add-ons and then the plugins tab on the left side of that page. Change the drop-down option to "Always Activate" for any plugin that has Citrix in the name.
Please contact Tech Support if you need further assistance.
Please tune in to next week’s QuickBooks tip.