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QuickBooks Appears to Freeze – Dialogue Box Opening Off Screen

Hosted QuickBooks Tip of the Week: QuickBooks Appears to Freeze Due to a Dialogue Box Opening Off Screen

If you are selecting to perform an action in QuickBooks When a new Dialogue window should appear, but instead the program appears to freeze, the dialogue Box may be opening off screen.  You can tell the program is not truly frozen if the top bar does not change color and there is no hour glass in place of the pointer.

To resolve this, simply hit ESC a few times in a row.  This should clear the dialogue box and bring you back to the previous screen.  Once it has cleared, follow these steps to reset the dialogue boxes in your company file:

  1. Select Window>Close All
  2. Once all the windows are closed press CTRL + SHIFT + C
  3. Select File>Exit to exit out of the QuickBooks file
  4. Open QuickBooks and log into your company file.

All window settings should be at the default size and in the center of your first monitor.

Please tune in to next week’s QuickBooks tip.

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